2005 Survey Results

Posted Sat, 2006-11-18 17:39 by John | Last Edited on 2009-01-30 10:50

Below are the results of our 2005 user survey. First are the combined totals of all the "multiple choice" questions. You may click on a particular branch to see the results only for that branch.

The number of responses to a given question may not equal the number of responses to the survey as a whole, since not all questions may have been answered by each respondent.

The coloring scheme is like a traffic light, worst to best goes from red to green. Blue is the very best. So, the more blue on the page, the better the library is doing.

Results for:
All Branches · Algansee · Bronson · Coldwater · Quincy · Sherwood · Union Twp.

Total Surveys Sent Out: 2080
Surveys Returned by Post Office Due to Bad Addresses: 210
Total Surveys Tallied: 480
Surveys returned by mail: 432
Surveys returned on the web site 48

Users who regularly patronize more than one BDLS branch: 128 (26%)

Do you use the library (477 Responses)
Yes: 475 (100%)
No: 2 (0%)

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How often? (470 Responses)
At Least Once a Year: 33 (7%)
At Least Once Every Six Months: 134 (29%)
At Least Once a Month: 303 (64%)

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Do you have a library card? (472 Responses)
Yes: 468 (99%)
No: 4 (1%)

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Do you generally find what you are looking for when you come? (464 Responses)
Yes: 439 (95%)
No: 25 (5%)

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How would you rate the library's collections and services in the following areas:

Overall (466 Responses)
Poor: 5 (1%)
Adequate: 48 (10%)
Good: 223 (48%)
Very Good: 190 (41%)

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Adult Book Collection (424 Responses)
Poor: 2 (0%)
Adequate: 65 (15%)
Good: 211 (50%)
Very Good: 146 (34%)

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Books On Tape/CD (319 Responses)
Poor: 29 (9%)
Adequate: 105 (33%)
Good: 126 (39%)
Very Good: 59 (18%)

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Videos/DVDs (334 Responses)
Poor: 41 (12%)
Adequate: 107 (32%)
Good: 126 (38%)
Very Good: 60 (18%)

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Magazines/Newspapers (343 Responses)
Poor: 12 (3%)
Adequate: 79 (23%)
Good: 169 (49%)
Very Good: 83 (24%)

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Reference Materials (358 Responses)
Poor: 11 (3%)
Adequate: 66 (18%)
Good: 182 (51%)
Very Good: 99 (28%)

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Computers (339 Responses)
Poor: 6 (2%)
Adequate: 47 (14%)
Good: 143 (42%)
Very Good: 143 (42%)

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Internet Access (321 Responses)
Poor: 9 (3%)
Adequate: 42 (13%)
Good: 136 (42%)
Very Good: 134 (42%)

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Holbrook Heritage Room in Coldwater (217 Responses)
Poor: 2 (1%)
Adequate: 34 (16%)
Good: 103 (47%)
Very Good: 78 (36%)

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Meeting Room (210 Responses)
Poor: 10 (5%)
Adequate: 50 (24%)
Good: 108 (51%)
Very Good: 42 (20%)

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Children's Collection (335 Responses)
Poor: 6 (2%)
Adequate: 30 (9%)
Good: 146 (44%)
Very Good: 153 (46%)

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Children's Programming (302 Responses)
Poor: 9 (3%)
Adequate: 35 (12%)
Good: 150 (50%)
Very Good: 108 (36%)

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Online Library Catalog (294 Responses)
Poor: 5 (2%)
Adequate: 42 (14%)
Good: 143 (49%)
Very Good: 104 (35%)

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Library Web Site (266 Responses)
Poor: 8 (3%)
Adequate: 42 (16%)
Good: 130 (49%)
Very Good: 86 (32%)

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Library Newsletter (238 Responses)
Poor: 11 (5%)
Adequate: 42 (18%)
Good: 116 (49%)
Very Good: 69 (29%)

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Staff Friendliness (455 Responses)
Poor: 6 (1%)
Adequate: 36 (8%)
Good: 115 (25%)
Very Good: 298 (65%)

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Telephone Friendliness (396 Responses)
Poor: 4 (1%)
Adequate: 25 (6%)
Good: 129 (33%)
Very Good: 238 (60%)

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Building Conditions (451 Responses)
Poor: 9 (2%)
Adequate: 60 (13%)
Good: 211 (47%)
Very Good: 171 (38%)

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Convenient Library Locations (444 Responses)
Poor: 10 (2%)
Adequate: 20 (5%)
Good: 180 (41%)
Very Good: 234 (53%)

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Are library hours convenient for you? (454 Responses)
Yes: 375 (83%)
No: 79 (17%)

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